Search by: Keyword Company Name Title   Search within results

The following are results within the Customer Service (General) category. (Save this search)

Get Listed in Our Directory

Categories Browse Directory   Business Solutions     Customer Service       Customer Service (General) Filter results by: All document types Analyst Reports Articles Case Studies Demos E-Learning Tutorials Podcasts Videos Vendor White Papers Webinars Sort results by: Relevance | Date | Company | Price  Research 1 - 25 of 217 | Next Page Eight Steps for Keeping Customer Experience Momentum During an Economic Downturn by Avaya Inc.     (ANALYST REPORT) November 01, 2008 - (Free Research) Read this paper to learn the eight steps that Forrester recommends for customer experience executives to take in preparation for tightened budgets, intensified focus on costs, and customer dissatisfaction.   VIEW ABSTRACT | GO TO ANALYST REPORT Unified Communications Implementation: The 7 Areas of your Business That Must be Primed by Avaya Inc.     (VENDOR WHITE PAPER) September 2008 - (Free Research) In this E-Guide, you will find a list of important questions that should be asked of you and your organization when you are considering a unified communications implementation.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Putting the Relationship Back in Relationship Marketing - Driving Value through Customer Engagement and Advocacy by SAP America Inc     (VENDOR WHITE PAPER) March 2008 - (Free Research) Read this paper to learn how managed customer engagement is a critical path to promoting advocacy for your brand and driving business results.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Improving Service in Volatile Markets by Microsoft Dynamics     (VENDOR WHITE PAPER) September 2008 - (Free Research) To get leaner and more cost-efficient, many automotive and industrial manufacturers are working to improve their systems and processes. This white paper demonstrates techniques for doing so.   GO TO VENDOR WHITE PAPER Products and Services: ERP for Importers, Manufacturers and Distributors by Xperia     (VENDOR WHITE PAPER) June 2008 - (Free Research) Xperia is a leading provider of enterprise software solutions, applications and services that enable businesses to maintain a competitive advantage and deliver operational efficiencies that produce bottom line results.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Thriving in an Economic Downturn by Avaya Inc.     (VENDOR WHITE PAPER) August 2008 - (Free Research) This e-guide that takes you through the latest contact center technologies, and how they can help you develop brand differentiation, elevate customer loyalty, and keep costs low — even when everyone is tightening their budgets.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER A Practical Guide to VoIP for Small Businesses by Avaya Inc.     (VENDOR WHITE PAPER) August 2008 - (Free Research) VoIP is a new communications technology that brings with it several new capabilities that really change the meaning of the term telephone call. This guide will give you a better understanding of VoIP so you can see what it can do for your business.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Essential Manager's Guide: Intelligent Communications by Avaya Inc.     (VENDOR WHITE PAPER) June 2008 - (Free Research) How can you improve the efficiency of your business processes? What is the strategic approach that will deliver a competitive advantage today? Discover answers here in the Essential Managers Guide for Intelligent Communications.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Intelligent Customer Routing: A New Architectural Approach to Intelligent Customer Service by Avaya Inc.     (VENDOR WHITE PAPER) June 2008 - (Free Research) Avaya Intelligent Customer Routing improves customer service and acts as the bridge between the past and the future while addressing key management and IT needs by providing a more flexible and adaptable architecture.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Go Green and Increase Profitability with Virtual Contact Centers by Avaya Inc.     (VENDOR WHITE PAPER) June 2008 - (Free Research) This paper summarizes for contact center managers the facts and fiction regarding the environmental benefits of home agent programs.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Extraordinary Customer Service by Avaya Inc.     (VENDOR WHITE PAPER) June 2008 - (Free Research) Extraordinary Customer Service explores the contact center as a strategic part of your enterprise--where you can leverage differentiated services to provide a superior customer experience that can build brand loyalty and increase profits.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Changing Business, Changing Lives by Avaya Inc.     (VENDOR WHITE PAPER) June 2008 - (Free Research) Many organizations have taken the leap, changing how they conduct business and leveraging technology to bring about maximum benefit.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER The Technology Strategies for Integrated Business Planning Benchmark Report by SAP America Inc     (VENDOR WHITE PAPER) August 2008 - (Free Research) Aberdeen research finds that the top 5 pressures for improving S&OP processes are rising customer order fill rate expectations, better return on net assets, shrinking profit margins, customer retention pressures and extended lead-times.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Airgas: Sap Business Transformation Study by SAP America Inc     (CASE STUDY) June 2008 - (Free Research) Airgas was looking for a single solution that could ensure a quick return on investment, SAP NetWeaver MDM offered the broad functionality, robust architecture, and ability to manage rich product content that Airgas required.   VIEW ABSTRACT | GO TO CASE STUDY Business Intelligence: The Definitive Guide for Midsize Organizations by SAP America Inc     (VENDOR WHITE PAPER) June 2008 - (Free Research) Business intelligence (BI) allows organizations to better understand, analyze, and even predict what’s occurring in their company.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER CRM without Compromise: A Strategy for Profitable Growth by SAP America Inc     (VENDOR WHITE PAPER) February 2008 - (Free Research) Build your CRM system so it is flexible enough to quickly respond to changing customer needs and business challenges to sustain a competitive advantage and enjoy a profitable growth.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Delivering Customer Value: Innovative Approaches to Maintain Competitive Success by SAP America Inc     (VENDOR WHITE PAPER) February 2008 - (Free Research) Delivering customer value requires continuing attention and focus if a company is to prosper into the next generation. Learn three essential steps from IDC that companies need to take to sharpen the value proposition they offer to their customers.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Still Struggling to Reduce Call Center Costs without Losing Customers? by SAP America Inc     (VENDOR WHITE PAPER) February 2008 - (Free Research) Efficient call centers that also meet customer expectations is a challenge that many organizations face. Discover the key steps to turning your call center into a strategic asset.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Tableau Customer Case Study by Tableau Software     (CASE STUDY) August 2008 - (Free Research) While researching for flexible and interactive reporting tools, Ferrari and Maserati of North America’s were discouraged by the complexity and cost of the BI solutions available, so they turned to Tableau Desktop solution.   VIEW ABSTRACT | GO TO CASE STUDY Building the Business Case for Host Intrusion Defense by Third Brigade     (VENDOR WHITE PAPER) June 2008 - (Free Research) This white paper helps organizations create the business case for a host intrusion defense system, it also defines the different categories or types of benefits and explains how host intrusion defense impacts these areas.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Going Mobile: Developing an Application Mobilization Plan for your Business by BlackBerry     (VENDOR WHITE PAPER) June 2008 - (Free Research) The BlackBerry Enterprise Solution is a comprehensive platform, designed to meet your organizations needs to mobilize enterprise applications and systems.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Case Study: adidas America Equips Sales Teams with Powerful Wireless Sales Tool by BlackBerry     (CASE STUDY) March 2008 - (Free Research) adidas America built their own sales force and CRM application using the BlackBerry Enterprise Solution™.   VIEW ABSTRACT | GO TO CASE STUDY Field Service Automation - No Longer a "Maybe" but a "Must" by Dispatch Direct     (VENDOR WHITE PAPER) April 2008 - (Free Research) Field Service Automation solutions provide total functionality for your field workers – resources are best managed and customers are best serviced.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Dispatch Direct: Concrete Cutting Service Provider by Dispatch Direct     (CASE STUDY) April 2008 - (Free Research) By partnering with Dispatch Direct, Cobra Concrete Cutting proactively handled their growth and is primed for continued expansion.   VIEW ABSTRACT | GO TO CASE STUDY Dispatch Direct Enterprise: Getting the Right Resources to the Right Place, Right Away by Dispatch Direct     (CASE STUDY) April 2008 - (Free Research) Dispatch Direct plays a key role in Eveready’s ability to protect the environment and satisfy the intense scrutiny of government and environmental watchdogs.   VIEW ABSTRACT | GO TO CASE STUDY 1 - 25 of 217 | Next Page

We are always striving to improve our customer experience. Please notify us if there is a company missing that you feel should be in our directory.